Contact IdClone
The fastest way to reach us is email. Write to support@idclone.com and a person who knows the product reads your message and replies, usually within one business day. If you are signed in, you also find help, plan details and billing settings in your account.
Write to support
support@We answer every message in English. Please write from the email address of your IdClone account when the question is about your account, so we can find it without asking for more details.
What we help with
- Recording your training video and voice sample, and improving likeness
- The live check and spoken consent, including a check that does not pass
- Scripts, scenes, pronunciation, framing and backgrounds
- Translations, lip sync and voice clone exports
- Plans, minutes, invoices, upgrades and cancelling
- Team seats, roles, approvals, SSO and the API
- Privacy requests such as access to your data or deleting a clone
What to include so we can help on the first reply
- The email address of your account
- The clone or video concerned, by its name in your account
- What you expected to happen and what happened instead
- A screenshot or the exact error message, if there is one
- For billing questions, the date and amount of the charge
Many answers are already on the AI clone FAQ and the how AI clone works page, including billing, minutes and languages.
Help inside your account
When you are signed in, your account shows your plan, remaining video and voice minutes, invoices and the billing settings where you change or cancel a plan. Team owners also see seats, roles and the audit log there. Write to support when something there does not match what you expect.
Report a clone of you that you did not authorize
If you believe a video made with IdClone shows your face or voice without your consent, or impersonates you or someone else, email support@idclone.com with the subject "Misuse report". Include a link to the video or a copy of it, where you saw it, and how we can reach you. We review misuse reports with priority, suspend the clone while we check the consent record, and remove clones and accounts that break the acceptable use policy. Content credentials in an exported file help us identify its source.
Privacy and data requests
To access, correct or delete your personal data, or to delete a clone and its recordings, write from the email of your account. The privacy policy explains what we keep, for how long, and the rights you have.